Start the claim within 7 days of scheduled delivery on the claims page, or contact support. Only the person who booked the shipment can file.

What you need

1. Your order number (for example, #1234) and the carrier tracking number.
2. Proof of value: the original receipt, an invoice, or an appraisal.
3. Photos of the damaged parts, the inside of the bag showing how the gear was packed, and the outside of the bag.
4. A repair estimate or the replacement cost.

Tips

• Keep the bag and all packing material until the claim is settled. The carrier may ask to inspect them.
• Take photos before you unpack completely.
• Claims can be denied if the gear was not packed per the packing guidelines.

Bag missing instead of damaged? See My ski bag hasn't arrived.