Contact Ship4Snow support, not the carrier. We open the trace with the carrier for you. Most missing packages are found within five business days. If the carrier declares the bag lost, we help you file the claim.
Before you contact us
- Check the tracking page for the latest scan.
- If tracking says delivered, ask the front desk, concierge, or host. Bags are often signed for and held in a back room.
- Look around the delivery address for a safe spot where a driver might leave a long bag.
What to send us
- Your order number and shipment number
- The delivery address and the name on the label
- What the lodging told you
If the bag shows up damaged, see How do I file a claim?