Go to the tracking page and enter your order number and the email on the order. The order number is in your confirmation email. If you are signed in to your account, open the order there instead. You will see every carrier scan until your skis or snowboard reach your lodging.

What the first scan means

Tracking starts when the carrier scans the bag at drop-off or pickup. A label you have bought but not yet handed over will show no movement, and that is expected.

When tracking looks stuck

• No scan for a day or two in winter is common, especially in mountain towns.
• If the arrive-by date has passed and the bag is not marked delivered, see My bag hasn't arrived.

Keep your tracking number until the gear is confirmed delivered.